1. Warranty Policy

Warranty Policy: Artillery provides repair services under the following conditions:

• The product is damaged or malfunctioning under normal use and not caused by the customer.
• The product has functional failures due to manufacturing errors or workmanship issues.

Artillery cannot provide repair services under the following conditions:

• The product is found to be damaged during transportation, but it was not refused upon delivery, or the logistics company did not issue a damage confirmation certificate. Proof of damage during transportation cannot be provided.
• The malfunction is caused by accidents, abuse, misuse, floods, fires, earthquakes, food or liquid spills, incorrect charging, or other external causes.
• The damage is due to the product being used for purposes not permitted or not described by Artillery.
• The product or components have been significantly altered to change the function or capability without written permission from Artillery.
• Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
• Legal proof of purchase, receipt, or invoice from Artillery cannot be provided, or there is reason to believe it has been forged or altered.
• The product has wear and scratches that are not caused by manufacturing or workmanship issues and do not affect the product's performance.

2. Warranty Period

The general warranty period starts from the date the original customer receives the product.

For your product, the parts in question, or the country/region of purchase, the warranty period for return, replacement, and repair services may vary.

Warranty Period - The warranty period for printers/components is as follows:

• The product enjoys a 1-year warranty period.

Limited Warranty Period - 3 Months: Some products and components enjoy a 3-month limited warranty period. They include:

• Extruders (excluding extruder gear assemblies)
• Multicolor box level one feeders (excluding feeder funnels)
• Multicolor filament racks
• SD cards
• Hardware kits

3. Non-Warranted Consumable Parts

"Consumables" are defined as disposable items, parts, or components of the product that naturally wear out and deplete during normal operation.

Consumable parts include but are not limited to:

• Complete nozzle assemblies and all their individual parts
• Extruder gear assemblies
• Build plates, spare build plates, solid/liquid glue
• PTFE tubes and connectors
• Active support shaft assemblies, drive support shaft assemblies, and feeder funnels
• Filament cutters, scrapers, filament wipers, activated carbon air filters, desiccants, filament, etc.

These items have no warranty period, but we will replace any of these items that fail due to manufacturing defects as long as the printer itself is under warranty. Replacement decisions for these items will be at Artillery's discretion and are final.

Warranty in Other Regions: For consumers protected by consumer protection laws or regulations in their country of purchase, or if different from our stated warranty period, the rights and remedies granted by Artillery's limited warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.

For clarification: If your country has consumer laws requiring a longer warranty period, we will comply with local laws and provide the extended warranty period.

We reserve the right to modify this policy at any time to reflect updates or changes. We will make commercially reasonable efforts to notify you of any changes to this policy, typically at least 14 days before the new version becomes effective, such as by posting the new version on our website. However, you should review this policy periodically to check for such changes. We will also update the "Last Updated Date" at the top of this policy to reflect the effective date of this policy. By continuing to access or use the services or products after the effective date of this policy, you agree to be bound by the new policy. If you do not agree with the new policy, you must stop accessing or using the services or products.

4. Replacement Policy

Artillery provides replacement services under the following conditions:

• Within 30 calendar days of receiving the product, if the product is severely damaged during transportation, provided that proof of damage issued by the carrier is supplied to Artillery.
• Within 30 calendar days of receiving the product, if you received the wrong product.
• Within 30 calendar days of receiving the product, if the product has severe malfunctions.

Please note that the warranty period for the replacement product will be calculated from the date the customer receives the replacement product. To ensure that the product you request replacement for is in good condition, please note that all replacement products must use the original packaging. Improper packaging may void the warranty and incur charges.

If you have requested a replacement, any related charges must be paid and received by Artillery before the new product is shipped.

Please note that once we agree to a replacement, the customer must return the product as instructed within 14 calendar days. Failure to do so will be considered a waiver of your replacement rights.

Artillery does not provide replacement services in the following cases:

• Replacement request submitted after 30 calendar days of receiving the product.
• The received product does not include all original packaging, accessories, cables, wires, manuals, or any items not in new or nearly new condition, such as those with cracks, dents, or scratches.
• The product sent to Artillery for replacement does not include all original accessories, attachments, or contains items damaged due to user error.
• After evaluation and testing, Artillery determines that the defect or functional issue is caused by user error, such as dropping the product, providing incorrect voltage, water damage, etc.
• After all appropriate testing by Artillery, the product is found to be without defect. If you request the non-defective product to be returned to you, the shipping cost will be at your expense.
• The original proof of purchase, receipt, or invoice is not provided, or there is reason to believe that the proof of purchase, receipt, or invoice has been forged or altered.
• Damage proof issued by the carrier cannot be provided, and the product was not refused upon receipt, or the logistics company did not issue a damage confirmation certificate. All transportation damages need to be reported within 7 calendar days of package delivery.
• Products damaged due to force majeure events (including fires, floods, lightning strikes, traffic accidents, etc.).

Supplementary Information: Failure to submit a request within the above periods will be deemed as a waiver of your right to return or replace the product unless you can clearly and adequately demonstrate to us that special circumstances prevented timely submission.

Artillery does not support cross-regional services. If the customer takes the product to another country/region and requests service, the customer will need to bear all related costs, such as repair and shipping fees. If service is performed by a service center not approved by Artillery, the warranty will be void.

If we provide replacement parts, the warranty will not reset, and the original warranty period will still apply.

If you return the product to us for repair and replacement, the warranty period will "pause" during the repair and replacement period. The warranty period will be extended according to the number of days the product is under repair and replacement.

If you encounter any product damage, please do not handle it yourself without our guidance to avoid potential risks. Please first issue a support ticket and only carry out repairs as instructed by the customer support team.

During the warranty period, DIY (do-it-yourself) installation of free replacement parts will be implemented after confirmation by Artillery, and the above maintenance method is part of the warranty for repairable products.

If the product damage is due to the use of third-party accessories, or third-party accessories are damaged due to the product, the damaged part of the product and third-party accessories will not be covered by the warranty. Damage caused by using unofficial firmware and/or using unofficial tools or methods to modify/update firmware is also not covered by the warranty terms.

5. Return Policy

We accept return service requests under any of the following conditions:

• Within 14 calendar days of receiving the product, the product has significant malfunctions, manufacturing defects, or any functional issues confirmed by Artillery.
• Within 14 calendar days of receiving the product, the product is severely damaged during transportation, provided that proof of damage issued by the carrier is supplied to Artillery.
• Within 14 calendar days of receiving the product, the product is unopened, not activated, and still in new condition.

If you return the product based on reported issues, the returned product will be inspected before processing the refund. If, after all appropriate tests, the returned product is confirmed to have no reported issues, Artillery will charge a shipping fee for each returned item. The shipping fee will be deducted from the total refund amount.

Returned items must be received at our warehouse/designated location before the refund can be processed.

We will deduct the costs of any missing parts (such as accessories, cables, or fillers) from the total refund amount.

If you request to return a non-defective product (such as a clogged hot end/extruder), you should bear all the resulting shipping costs, and you must request the return within 14 calendar days of receiving the product.

Artillery does not provide return services in the following cases:

• Return request submitted after 14 calendar days of receiving the product.
• The received product lacks accessories, cables, fillers, manuals, or any items included in the original packaging.
• The received product includes accessories, cables, fillers, manuals, or items with external damage, such as cracks, dents, or scratches. Confirmed logistics damage is not considered in this case.
• After Artillery's evaluation and testing, it is found that the defect or malfunction is caused by user error, such as dropping the product, providing incorrect voltage, water damage, etc.
• After all appropriate testing by Artillery, the product is confirmed to be without defect.
• The original purchase receipt, invoice, or other relevant documents are not provided, or there is reason to believe that the purchase receipt, invoice, or other relevant documents have been forged or altered.

Please note that once we agree to a return, the customer needs to return the product as instructed within 14 calendar days. Otherwise, it will be deemed as a waiver of the return rights.

For order cancellation and shipping policies, please refer to our official website.

Artillery reserves the right to the final interpretation of the above service policies.