Refund & Warranty

Refund Policy & Warranty

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, Artillery provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

Warranty Policy

Models Parts List Warranty Period
3D Printing Related Products Stiger 5 PRO/MAX Main Parts of the Machine (Nozzle & Build Plate Sheet Excluded) 12 Months
RPG4 PRO Main Parts of the Machine (Nozzle & Build Plate Sheet Excluded) 12 Months
sidewinder-X2/X1 Main Parts of the Machine (Nozzle & Build Plate Sheet Excluded) 12 Months
Genius Pro/Genius Main Parts of the Machine (Nozzle & Build Plate Sheet Excluded) 12 Months
Hornet Main Parts of the Machine (Nozzle & Build Plate Sheet Excluded) 12 Months
The following Conditions Are Not Covered Under Warranty:
  1. Products without sufficient proof of purchase
  2. Lost or stolen products
  3. Items that have expired their warranty period
  4. Non-quality-related issues (after 30 days of purchase)
  5. Free products
  6. Repairs through 3rd parties
  7. Damage from outside sources
  8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
  9. Purchases from illegitimate resourcesor second-handed parties
  10. Normal discoloration, wear, or consumption during product use.




Return & Refund Policy

If the Artillery3D product that you purchased does not meet your satisfaction but was not confirmed defective by certified Artillery3D technicians, we call such product as “unwanted product”.

You may return the unwanted product to Artillery3D for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.
Refund Exchange Responsibility of Return Shipping Charges
Within 14 Days √  √  Customer
Within 30 Days  × √   Customer
Within Warranty  × × ×
Important: To avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

The product for refund and exchange must be:
A. In new and unused condition (Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, and defacement);
B. Complete with all parts & accessories included and all original tags and labels attached;
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Artillery3D shall not be responsible for any loss or damage to the returning product caused in transit.
The returning product will be thoroughly inspected by Artillery3D when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Artillery3D, your non-conforming product for refund or exchange will be rejected or subject to a restocking fee of up to 15% at Artillery3D’s sole discretion.
After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.
  1. Product is defective when you receive it, within 14days of delivery, you can return defective items to Artillery and get a full refund or      replacement, and Artillery is responsible for return shipping charges. Or you can ask Artillery to repair defective items, and Artillery is responsible for repair fees.
  2. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Artillery is responsible for repair fees.
  3. Out of warranty, Artillery will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.




Refund Replace Repair Return Shipping Charges Repair Fees
Within 14 Days √  √  √  Artillery Artillery
Within Warranty × × √  × Artillery
Out of Warranty  × × √  × Customer
Important: To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

Contact Us

Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
  1. For 3D Printer technical support:
  2. For unwanted item refunds or returns:
  3. For order consultation or modification:
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through Artillery, Amazon, or other Artillery's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.