Shipping Policy

Frequently Asked questions

How long does delivery take after shipping?

3-7 workdays for delivery

Pre-order Products: 

 We will ship the product according to the estimated delivery time on the page

What countries do you ship to?

1. US East: Alabama/Connecticut/Delaware/Washington DC/Florida/Georgia/ Indiana/Kentucky/Maine/Maryland/Massachusetts/Michigan/ Mississippi/New Hampshire/New York/North Carolina/Ohio/Pennsylvania/Rhode Island/South Carolina/Tennessee/Virginia/West Virginia/

2. US West: Arizona/Arkansas/California/Colorado/Idaho/Illinois/Iowa/Kansas/Louisiana/ Minnesota/Missouri/Montana/Nebraska/Nevada/New Jersey/New Mexico/North Dakota/Oklahoma/Oregon/South Dakota/Texas/Utah/Vermont/Washington/ Wisconsin/Wyoming/
【We do Not support delivery to PO BOX addresses, please kindly understand.】

3. Canada

4. Australia

5. Japan

6 United Kingdom

7. EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (Except: Azores), Romania, Slovakia, Slovenia, Spain (Except: Las Palmas), Sweden 【No shipping to Cyprus currently.】

8. Switzerland (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)

9. Norway (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)

PS: Some pre-order or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom, Japan), please check the product page for details.

Do you offer free shipping service?

We offer Free Shipping on orders over $50.

But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped. 

What do I need to do when I don't receive the product or receive the wrong product that I ordered?

Please contact our customer support team via this link

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

How will my delivery be shipped?

If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.