Shipping Policy

Shipping Zone and Fees?


We have several warehouses located in US, DE and China. Normally, your order will be directly dispatched from the warehouse near your location. Occasionally, if the warehouse near you runs out of inventory, we will ship your parcel directly from China to fulfill your order, We offer Free Shipping on orders over $80+
Standard Shipping
The order price is between $0.00–$19.99, and $5.99 USD is charged.
For orders priced between $20.00–$79.99, $8.99 USD will be charged

How long does delivery take after shipping?
US/EU:They will be shipped within 3 business day, delivery takes 5-7 business days.If it shows out of stock, delivery takes 15-25 business days.
CHN:They will be shipped within 3 business day, delivery takes 15-25 business days.
The estimated delivery times depend on the stocking options you select during the purchase process. For instance, if you opt for SHIP FROM "US" and EDT "Aug", your 3D printer will be dispatched from our local US warehouse in August through express delivery, which typically takes 3-5 business days to arrive. Please note that accessories and consumables will be shipped from China, ensuring you receive the best quality components for your printer.

But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.

What countries do you ship to?

1. US East: Alabama/Connecticut/Delaware/Washington DC/Florida/Georgia/ Indiana/Kentucky/Maine/Maryland/Massachusetts/Michigan/ Mississippi/New Hampshire/New York/North Carolina/Ohio/Pennsylvania/Rhode Island/South Carolina/Tennessee/Virginia/West Virginia/

2. US West: Arizona/Arkansas/California/Colorado/Idaho/Illinois/Iowa/Kansas/Louisiana/ Minnesota/Missouri/Montana/Nebraska/Nevada/New Jersey/New Mexico/North Dakota/Oklahoma/Oregon/South Dakota/Texas/Utah/Vermont/Washington/ Wisconsin/Wyoming/
【We do Not support delivery to PO BOX addresses, please kindly understand:South America、Australia、Japan、Africa】

4. EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (Except: Azores), Romania, Slovakia, Slovenia, Spain (Except: Las Palmas)

5. Switzerland/Sweden (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)

6. Norway (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)

PS: Some pre-order or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom), please check the product page for details.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.

What do I need to do when I don't receive the product or receive the wrong product that I ordered?

Please contact our customer support team via
1. For 3D Printer technical support: support@artillery3d.com
2. For unwanted item refunds or returns: Artillery3d@hotmail.com
3. For order consultation or modification: Artillery3d@hotmail.com

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

How will my delivery be shipped?

If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.

 

*For policy reasons, we do not support filling in PO Box addresses or military addresses.

Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.

Frequently Asked Questions
Q: Can I change the shipping address of my order?

A: Orders can be edited or canceled only before the shipment via our customer support team Artillery3d@hotmail.com.

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive half of my order?

A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.

Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.